RMC 18.20.020 - Utility Bill Adjustment for Undetected Water Leak:

Customers who discover and repair an outdoor plumbing leak will be entitled to an adjustment to their water bill upon meeting the following eligibility requirements. The adjustment will be limited to 50 percent of metered water consumption in excess of the account’s average consumption for the same billing period the previous two years. The adjustment will apply to no more than two billing periods. No adjustments will be allowed for excess consumption less than 40 water consumption units.

To be eligible for a bill adjustment the customer must fulfill the following:

A. Complete, sign and submit the water bill adjustment application.

B. Identify the city meter reading date alerting the customer to the leak.

C. Provide documentation of the plumbing leak repair. Documentation shall include a site map identifying the location of the leak on the customer's premises and receipts for repair services or materials.

D. Have not received a prior bill adjustment at this address due to a water leak in the previous two years. [Ord. 30-13 1.02].

Upload documentation of the plumbing leak repair. Documentation shall include a site map identifying the location of the leak on the customer's premises and receipts for repair services or materials. 

By signing electronically, I hereby certify that, to the best of my knowledge, the provided information is true and accurate.