All residential services will receive basic refuse service: one gray container for household waste and one green container for yard waste identified by their color. These containers will be picked up weekly on the designated collection day.

Yard waste (green) containers shall only contain vegetation material such as grass clippings, plant trimmings including woody material less than 12 inches in diameter. Dirt, construction and demolition debris, tree branches of more than 12 inches in diameter, or rubble are not allowed in the yard waste containers. Failure to use this container as described will result in an additional refuse container fee added to the utility bill.

A residence may be considered exempt from having a yard waste container and fee if all landscape space is commonly owned, such as is found at condominiums with a homeowners’ association. Residences meeting this criteria will only be billed the “Refuse – No Yard Waste” fee once Customer Service has verified the residence meets the requirements setforth in the Richland Municipal Code.

Recycling collection service will be available to all Richland residential customers upon request. If requested, a blue recycling container will be delivered to the customer and recycling will be collected on an every-other-week basis on the designated collection day. Allowed recycled material is cardboard, plastic, newspaper, aluminum and tin. No glass is allowed in the recycling containers. Failure to use this container as described will result in an additional refuse container fee added to the utility bill.

For additional information on our collection schedule and view your designated pickup days, please view our virtual collection map at www.ci.richland.wa.us/collectionschedule. 

For additional inquiries related to your current services and bill, please contact Customer Service at CustomerService@ci.richland.wa.us or (509)942-1104, option 4. Customer Service is open Monday-Friday 8:00a.m.-5:00p.m., excluding holidays.

Changes to utility accounts can only be made by account holders. If you are not the utility account holder, please have the account holder(s) contact us to make the requested changes.