Requests to suspend services must be submitted before 5 P.M. a minimum of two business days prior to the requested suspension start date. Any requests which fall on weekends or holidays will be scheduled for the following business day. If you are disconnected for non-pay, please contact Customer Service for reinstating service(s).
Only authorized account holders are permitted to request account changes.
If you require immediate reconnection or for additional questions, please contact Customer Service at 509.942.1104 or via email at CustomerService@ci.richland.wa.us.