Skip to form

City of Richland

625 Swift Boulevard, Richland, WA, 99352, US


City of Richland, Customer Service

Request to Terminate Utility Services

Requests to terminate services must be submitted before 4:00 P.M. a minimum of one business day in advance. Requests received after 4:00 P.M. will be treated as received the following business day. Any termination requests which fall on weekends or holidays will be scheduled for the following business day. 

A forwarding address is required when scheduling the termination. We do not disconnect service(s) at closing unless an account is delinquent. 

If you are moving to another Richland location, you will need to complete the Application for Service(s) to establish at the new location. Services do not automatically transfer. 

For additional questions, please contact customer service at (509) 942-1104 or via email at

Service Address

Do you own or rent the property?

Primary Customer Name

Are you the primary account holder?

Your Full Name

Effective Date

Date Picker

Forwarding Address

Upload Copy of Recorded or Notarized Deed (required)

Sign Here

Choose how to sign